Global Healthcare BPO Market Growth, Trends & Forecasts (2017 - 2022)

Business Process Outsourcing (BPO) is a process in which healthcare providers select the most suited third party vendor for some specific business process. It allows the hospitals and medical professionals to spend their energy and valuable time on patient care rather than doing some paper work in office.

The Global Healthcare BPO Market is estimated to be valued at USD XX billion in 2016 and is projected to reach USD XX billion by 2021, at a CAGR of XX% during the forecast period from 2016 to 2021. Lack of properly trained In-house professionals for specific work and availability of highly skilled professionals for lower cost outside healthcare institution or the country is the key driver this market. Implementation of The Patient Protection and Affordable Care Act (PPACA) has also compelled the healthcare provider to go for outsourcing by putting more economic pressure on healthcare provider, which already works on very thin margin of profit and was unable to bear anymore burden. Additionally, declined no. of errors in several non-critical functions like Finance and Accounting, customer care services etc. and all these facilities without any infrastructural cost made win-win situation for both, third party and healthcare provider, and hence contributed in growth of this market.

When any business is given to third party, there is always fear of losing control over business processes and adding to it, reliability and data security and privacy concerns is posing a considerable hindrance to this market. Complicated regulatory compliances is also restraining this market. However, this sector has several opportunities as well. One among these is - Introduction of IT in healthcare is going to produce massive data, and with data comes the challenge of storing and analyzing. This again will require highly skilled professionals and advance machine, which will ultimately compel providers to reach to third party

The global healthcare BPO market is segmented on the basis of payer service (Human Resource Management, Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Product Development, Care Management, Provider management), provider service (Patient enrollment and strategic planning, Medical Billing, Medical Transcription, Device monitoring, Revenue Cycle Management), Pharmaceutical service (Manufacturing outsourcing, Pharmacovigilance services, Clinical data management) and Geography (North America, Europe, Asia-Pacific, Middle East & Africa and Latin America).

The major market players in this market are Accenture, Eli Global, Gebbs, Genpact, IBM, Parexel, Quintiles, Sutherland, Truven Health, United Health Group etc.

Key Deliverables in the Study

Market analysis for the Global Healthcare BPO Market, with region specific assessments and competition analysis on global and regional scales

Market definition along with the identification of key drivers and restraints

Identification of factors instrumental in changing the market scenarios, rising prospective opportunities, and identification of key companies that can influence this market on a global and regional scale

Extensively researched competitive landscape section with profiles of major companies along with their market shares

Identification and analysis of the macro and micro factors that affect the global healthcare BPO market on both global and regional scales

A comprehensive list of key market players along with the analysis of their current strategic interests and key financial information

A wide-ranging knowledge and insights about the major players in this industry and the key strategies adopted by them to sustain and grow in the studied market

Insights on the major countries/regions in which this industry is blooming and to also identify the regions that are still untapped

1. Introduction

1.1. Study deliverables

1.2. Market Definition

1.3. Sizing Units

1.4. Base Currency

1.5. Review and forecast period years

1.6. General Study Assumptions

1.7 Report Description

2. Research Methodology

2.1. Introduction

2.2. Analysis Methodology

2.3. Econometric forecast models

2.4. Research Assumptions

3. Executive Summary

4. Key Inferences

5. Market Overview & Industry Trends

5.1. Current market scenario

5.2. Technology Overview

5.3. New developments

5.4. Investment analysis

5.5. Porters Five Force Analysis

5.5.1 Bargaining Power of suppliers

5.5.2 Bargaining power of buyers

5.5.3 Degree of competition

5.5.4 Threat of substitution

5.5.5 Threat of new entrants

6. Drivers, Restraints, Opportunities & Challenges Analysis (DROC)

6.1. Market Drivers

6.1.1 Reduce administrative cost and overall healthcare cost

6.1.2 Availability of highly skilled work force for low cost in emerging countries

6.1.3 No Infrastructural cost and lesser staff training cost

6.1.4 Implementation of PPACA compelled healthcare player to move towards outsourcing

6.1.5 Lesser error in several non-critical functions like Finance and Accounting, customer care services etc.

6.2. Market Restraints

6.2.1 Complicated regulatory guidelines

6.2.2 Service reliability and data privacy concerns

6.2.3 Fear of losing control over business processes

6.3 Market Opportunities

6.3.1 Introduction of IT in healthcare

6.3.2 More emphasis on healthcare sector in emerging economies

6.4. Key Challenges

6.4.1 Data security and privacy concerns

7. Global Healthcare BPO Market Segmentation

7.1 By Payer services

7.1.1 Human Resource Management

7.1.2 Claims Management

7.1.3 Customer Relationship Management (CRM)

7.1.4 Operational/Administrative Management

7.1.5 Product Development

7.1.6 Care Management

7.1.7 Provider management

7.2 By Provider Service

7.2.1 Patient enrollment and strategic planning

7.2.2 Medical Billing

7.2.3 Medical Transcription

7.2.4 Device monitoring

7.2.5 Revenue Cycle Management

7.3 By Pharmaceutical services

7.3.1 Manufacturing outsourcing

7.3.2 Pharmacovigilance services

7.3.3 Clinical data management

8. Global Healthcare BPO Market by Geography - Regional shares and forecast

8.1 North America

8.1.1 USA

8.1.2 Canada

8.1.3 Mexico

8.2 Europe

8.2.1 UK

8.2.2 Germany

8.2.3 France

8.2.4 Spain & Portugal

8.2.5 Italy

8.2.6 Scandinavia

8.2.7 Benelux

8.3 Asia-Pacific

8.3.1 China

8.3.2 Japan

8.3.3 India

8.3.4 South Korea

8.3.5 Australia

8.4. Middle East and North Africa (MENA)

8.4.1 GCC

8.4.2. Egypt

8.4.3. Sudan

8.4.4. Morocco

8.4.5. Algeria

8.5. Latin America


8.5.2. Brazil

8.5.3. Chile

9. Competitive Landscape

9.1 Mergers & Acquisitions

9.2 New Product Launches

9.3 Agreements, Collaborations & Partnerships

10. Key Vendors

10.1 Accenture

10.2 Eli Global

10.3 Gebbs

10.4 Genpact

10.5 IBM

10.6 Parexel

10.7 Quintiles

10.8 Sutherland

10.9 Truven Health

10.10 United Health Group

11. Analyst outlook for Investment Opportunities

12. Future outlook of the market

13. Appendix

13.1 Abbreviations

13.2 Bibliography

13.3 Disclaimer

Content are not available

Choose License Type